ICED HEART HALO PENDANT – SILVER

This heart-shaped halo pendant features a brilliant centre stone surrounded by a sparkling halo of smaller stones for exceptional brilliance. Its timeless design adds the perfect finishing touch to any chain, making it ideal for everyday wear or gifting.

Materials
Stones: Cubic Zirconia
Metal: Brass
Plating: Rhodium Plated

💎 Premium everyday jewellery
✨ Designed for everyday wear
🚚 Worldwide shipping
🔒 Secure checkout

Shipping Locations

We currently ship worldwide.

Processing Time

All orders are processed within 1–2 business days.
Please note that orders are not shipped on weekends or public holidays.

Shipping Times

Once your order has been processed, delivery typically takes:

• Worldwide: 3–5 business days

Please note that shipping times are estimates and may vary depending on your location.

Shipping Costs

We offer free worldwide standard shipping on orders over £60.

Orders over £100 are eligible for free worldwide express shipping. Subject to change.

Shipping costs for orders below this amount will be calculated at checkout.

Shipping Method & Tracking

All orders are shipped via trusted international carriers and final delivery is handled by FedEx.

Tracking information will be provided once your parcel has been handed over to the final delivery carrier.

Split Shipments

In some cases, orders may be shipped separately.
If this happens, you will receive multiple tracking updates.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes upon arrival in your country.

These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Delays & Delivery Issues

While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to factors outside of our control, such as customs processing or courier disruptions.

We are not responsible for delays once the parcel has been dispatched.

Incorrect Address

It is the customer’s responsibility to ensure that all shipping details are entered correctly at checkout.

If an incorrect address is provided, we are unable to guarantee successful delivery.
If the order is returned to us, a reshipping fee may apply.

Uncollected Parcels

If a parcel is not collected and is returned to us, the customer will be responsible for any reshipping costs.

Contact Us

If you have any questions regarding your order, please contact our support team and we will be happy to assist you (support@lourdane.com).

Returns

We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return. 

To be eligible for a return:

• Items must be unworn, unused, and in original condition

• Items must be returned in original packaging

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return click here or contact us at support@lourdane.com with your order number and reason for return.

If your return is approved, you will be provided with return instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we are not responsible for lost returns.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within a few business days.

Please note:

• Original shipping costs are non-refundable

• Refund processing times may vary depending on your payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We will arrange a replacement or refund where appropriate.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

• Earrings

Exchanges

We do not offer direct exchanges.
If you wish to change an item, please return your original item and place a new order.

Cancellations

Orders can only be cancelled within 12 hours of being placed.

After this time, your order may already be processed and cannot be cancelled.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your payment provider

If you still need help, please contact us.

Contact Us

For any return or refund enquiries, please contact our support team and include your order number. Email support@lourdane.com