Privacy Policy
Privacy Policy - Last Updated: 30th July 2026
Introduction
This Privacy Policy explains how Lourdane ("we", "us", "our") collects, uses, shares and protects your personal information when you visit our website, make a purchase, create an account, sign up to our marketing communications, or otherwise interact with our services.
Lourdane is a trading name of Distro Enterprise Ltd.
By using our website, lourdane.com, you agree to the collection and use of information in accordance with this Privacy Policy.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: support@lourdane.com
Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide Directly to Us
When you place an order, create an account, subscribe to marketing communications, contact us, or otherwise interact with us, we may collect information including:
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Your name;
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Billing address;
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Shipping address;
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Email address;
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Telephone number;
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Payment confirmation details;
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Account login information (if customer accounts are enabled);
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Information relating to returns and refunds;
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Information you provide when contacting customer support.
Providing certain information may be necessary for us to fulfil your order or provide our services.
Payment Information
Payments made through our website are processed securely by trusted third-party payment providers.
Lourdane does not store your full credit or debit card details.
Payment providers may collect information necessary to process transactions, including payment card details, billing information and fraud prevention information.
Information Collected Automatically
When you visit our website, certain information may be collected automatically using cookies and similar technologies.
This may include:
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Your IP address;
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Browser type and version;
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Device information;
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Operating system;
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Time zone settings;
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Pages viewed;
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Products viewed;
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Search terms used on our website;
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Referring website addresses;
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Information about how you interact with our website.
This information helps us improve our website, understand customer behaviour and provide a better shopping experience.
Information from Third Parties
We may receive information about you from trusted third parties, including:
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Shopify (our ecommerce platform);
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Payment providers;
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Advertising, analytics and customer review partners;
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Analytics providers;
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Shipping and fulfilment providers;
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Social media platforms;
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Marketing service providers.
Any information received from third parties will be handled in accordance with this Privacy Policy.
How We Use Your Information
We use your personal information to operate and improve Lourdane and to provide the services you request.
This includes using your information to:
Process and Fulfil Orders
We use your information to:
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Process payments;
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Prepare and dispatch orders;
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Arrange delivery through shipping partners;
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Provide order updates;
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Respond to order-related enquiries;
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Process returns and refunds.
Provide Customer Support
We may use your information to:
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Respond to enquiries;
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Resolve complaints;
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Investigate issues relating to orders;
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Improve our customer service experience.
Customer Accounts
If customer accounts are enabled, we may use your information to:
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Create and manage your account;
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Allow you to access order history;
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Save account preferences;
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Verify your identity when accessing account information.
You may request deletion of your account at any time by contacting us.
Marketing Communications
With your consent, we may use your information to send you marketing communications relating to:
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New product launches;
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Promotions and offers;
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Collection updates;
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News relating to Lourdane.
Marketing communications may be sent by:
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Email;
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SMS/text message.
You may unsubscribe from marketing communications at any time by:
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Clicking the unsubscribe link included in emails; or
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Following the instructions provided in SMS messages.
Please note that even if you opt out of marketing communications, we may still send service-related messages concerning orders you have placed.
Product Reviews
Where review functionality is available, we may invite customers to provide feedback regarding products they have purchased.
Google Customer Reviews
Where available, we may participate in the Google Customer Reviews programme. If you choose to opt in during checkout, we may share certain order information (such as your order number, email address, country of delivery and expected delivery date) with Google for the sole purpose of sending you a post-purchase survey about your shopping experience.
Participation is entirely voluntary. Google will process this information in accordance with its own Privacy Policy. We do not receive access to your survey responses unless they are made available through Google's reporting tools.
Fraud Prevention and Security
We may use automated systems to help detect fraudulent transactions and protect both our customers and our business from misuse.
We may use your information to:
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Detect fraudulent transactions;
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Prevent unauthorised access;
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Protect our customers and business from misuse;
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Enforce our Terms of Service;
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Comply with legal obligations;
Advertising and Analytics
We may use information collected through cookies and similar technologies to improve our advertising and understand how customers use our website.
This may involve the use of services provided by third parties including:
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Meta (Facebook and Instagram);
- Google Analytics, Google Ads, Google Merchant Center and Google Customer Reviews;
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YouTube;
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TikTok;
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Pinterest;
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Snapchat;
- Reddit.
- Microsoft Clarity;
We may also use session replay and heatmap technologies, such as Microsoft Clarity, to better understand how visitors interact with our website and improve usability. These tools help us identify areas for improvement but are not used to collect sensitive personal information intentionally.
These services may collect information about your interactions with our website to help us:
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Measure advertising performance;
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Understand customer interests;
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Improve future marketing campaigns;
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Show advertisements that may be relevant to you.
Where required by law, we will obtain your consent before using advertising cookies or similar technologies.
Cookies
Cookies are small text files placed on your device when you visit a website.
We use cookies to:
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Ensure our website functions correctly;
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Remember your preferences;
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Improve website performance;
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Analyse website traffic;
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Support our marketing efforts.
Our website may use the following categories of cookies:
Essential Cookies
These cookies are necessary for our website to function properly.
Without these cookies, services such as shopping carts and checkout cannot operate correctly.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information about usage patterns.
This information helps us improve our website and services.
Marketing Cookies
Marketing cookies may be used to:
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Measure advertising effectiveness;
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Deliver personalised advertisements;
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Prevent repetitive advertising;
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Understand how visitors interact with marketing campaigns.
Marketing cookies may also support Google Shopping, Google Customer Reviews, conversion tracking, remarketing and personalised advertising where you have provided consent.
Personalisation Cookies
These cookies allow us to remember choices you make and provide enhanced functionality and a more personalised experience.
You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.
Please note that disabling certain cookies may affect the functionality of our website.
Sharing Your Information
We only share your personal information where necessary to operate Lourdane, fulfil orders, comply with legal obligations, or where you have provided consent.
We may share your information with:
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Shopify, which powers our online store;
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Payment processors that securely handle transactions;
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Shipping and fulfilment providers involved in delivering your orders;
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Service providers that assist with website hosting, customer support, fraud prevention, analytics, customer review collection, advertising and marketing.
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Advertising partners, where you have consented to marketing cookies;
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Professional advisers, such as accountants, legal advisers or insurers where necessary;
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Government authorities or regulatory bodies where required by law.
We do not sell your personal information.
International Transfers of Information
Lourdane is a UK-based business that offers worldwide shipping.
To provide our services, your personal information may be processed or transferred outside of the United Kingdom. This may occur where our service providers, technology partners or fulfilment partners operate internationally.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Data Retention
We retain your personal information only for as long as necessary to:
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Provide our services;
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Fulfil orders;
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Process refunds;
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Respond to customer enquiries;
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Comply with legal and tax obligations;
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Resolve disputes;
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Enforce our agreements.
The length of time we retain information depends on the type of information involved and our legal obligations.
Where information is no longer required, we will securely delete or anonymise it where reasonably practicable.
Your Rights
If you are located in the United Kingdom, European Economic Area or other jurisdictions that provide similar protections, you may have certain rights regarding your personal information.
These rights may include:
Right of Access
You may request details of the personal information we hold about you.
Right to Correction
You may request that inaccurate or incomplete information about you is corrected.
Right to Erasure
You may request that we delete your personal information in certain circumstances.
Please note that we may need to retain certain information where required by law or where it is necessary to fulfil contractual obligations.
Right to Restrict Processing
You may request that we limit the way we process your personal information under certain circumstances.
Right to Object
You may object to the processing of your personal information where we rely on legitimate interests as our legal basis.
You may also object to direct marketing at any time.
Right to Withdraw Consent
Where we rely on your consent, you have the right to withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Right to Data Portability
In certain circumstances, you may request a copy of your personal information in a structured, commonly used and machine-readable format.
Exercising Your Rights
If you would like to exercise any of the rights described above, please contact us at:
Email: support@lourdane.com
We may ask you to provide information to verify your identity before responding to your request.
We aim to respond to requests within the timeframes required by applicable law.
Children's Privacy
Lourdane does not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided us with personal information, please contact us so that we can investigate and, where appropriate, remove the information.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of those third-party websites.
We encourage you to review the privacy policies of any websites you visit.
Security
We take reasonable measures to help protect your personal information from unauthorised access, loss, misuse, disclosure or alteration.
However, no method of transmission over the internet or method of electronic storage is completely secure.
While we strive to protect your personal information, we cannot guarantee absolute security.
You should also take steps to protect your own information, including maintaining the confidentiality of account credentials where customer accounts are used.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal obligations, technology or services.
When we make changes, we will update the "Last Updated" date shown at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
Contact Us
If you have any questions about this Privacy Policy, how we process your personal information, or if you wish to exercise your rights under applicable data protection laws, please contact us at:
Email: support@lourdane.com
Lourdane is a trading name of Distro Enterprise Ltd.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.