Returns Policy

Returns

We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return. 

To be eligible for a return:

• Items must be unworn, unused, and in original condition

• Items must be returned in original packaging

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return click here or contact us at support@lourdane.com with your order number and reason for return.

If your return is approved, you will be provided with return instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we are not responsible for lost returns.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within a few business days.

Please note:

• Original shipping costs are non-refundable

• Refund processing times may vary depending on your payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We will arrange a replacement or refund where appropriate.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

• Earrings

Exchanges

We do not offer direct exchanges.
If you wish to change an item, please return your original item and place a new order.

Cancellations

Orders can only be cancelled within 12 hours of being placed.

After this time, your order may already be processed and cannot be cancelled.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your payment provider

If you still need help, please contact us.

Contact Us

For any return or refund enquiries, please contact our support team and include your order number. Email support@lourdane.com