FAQs
How long does shipping take?
Orders are typically processed within 1–2 business days. Once dispatched, delivery usually takes around 5 business days depending on your location. You will receive tracking information as soon as your order has been shipped.
Do you offer free shipping?
Yes. We offer free shipping on orders over £100. Shipping rates for orders below this amount are calculated at checkout.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination country and will be shown at checkout before payment.
Can I track my order?
Absolutely. Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and instructions on how to track your shipment.
Can I cancel my order?
If your order has not yet been shipped, we may be able to cancel it. Please contact us as soon as possible and we'll do our best to assist you.
Can I change my order after placing it?
If your order has not yet been processed or dispatched, we may be able to make changes. Contact our support team as soon as possible with your order details.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay and other payment methods available at checkout.
Is it safe to order from Lourdane?
Yes. Our website uses SSL encryption and secure payment processing to protect your personal and payment information at all times.
What materials are your jewellery made from?
Our jewellery collection includes high-quality stainless steel, rhodium-plated brass and 925 sterling silver pieces. Material information can be found on each product page.
Will my jewellery tarnish?
Our jewellery is designed for everyday wear and made from durable materials. To keep your pieces looking their best, we recommend avoiding prolonged exposure to water, perfumes, lotions and harsh chemicals.
Do you offer returns?
Yes. If you're not completely satisfied with your purchase, please refer to our Refund Policy for full details regarding eligibility and return requirements.
What if my order arrives damaged or incorrect?
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with photos of the issue and your order number so we can resolve it as quickly as possible.
Do you offer matching jewellery sets?
Yes. We offer a range of matching chain and bracelet sets, as well as coordinated jewellery collections designed to complete your look.
How do I choose the right size?
Please refer to our Size Guide for detailed sizing information on chains, bracelets and rings before placing your order.
How can I contact Lourdane?
You can contact our customer support team through our Contact Us page or via email at support@lourdane.com. We're always happy to help with any questions regarding orders, products or shipping.