Shipping policy
Shipping Locations
We currently ship worldwide.
UK orders are fulfilled from our UK-held stock wherever available, allowing us to offer faster domestic delivery.
International orders may be fulfilled separately from our international fulfilment location.
Processing Time
Orders are typically processed within 0–1 business days.
Orders placed on weekends or public holidays may be processed on the next available business day.
UK Delivery
Orders fulfilled from our UK stock are typically delivered within 1–2 business days.
UK standard delivery costs £2.99, with free UK delivery on orders of £60 or more.
Estimated delivery dates may be shown at checkout and are subject to courier availability and circumstances outside our control.
International Delivery
Once processed, international orders typically arrive within 3–5 business days.
Delivery times are estimates and may vary depending on the destination, customs processing and courier network.
Shipping Costs
We offer free worldwide standard shipping on orders over £60.
Shipping charges applicable to your order will be displayed at checkout before payment.
Shipping Method & Tracking
UK orders are shipped using trusted UK delivery carriers.
International orders are shipped using trusted international carriers, with final delivery typically handled by FedEx.
Tracking information will be provided when available so you can follow the progress of your delivery.
Split Shipments
Some orders may be fulfilled from more than one location and therefore arrive in separate parcels.
If your order is split into multiple shipments, you may receive separate tracking information for each parcel.
Customs, Duties & Taxes
Orders shipped internationally may be subject to customs fees, import duties or taxes upon arrival in the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the item price or shipping charge.
UK orders fulfilled from our UK stock are not subject to import charges upon delivery.
Delays & Delivery Issues
We aim to deliver all orders within the estimated timeframes shown. However, occasional delays can occur due to customs processing, courier disruption, adverse weather or other circumstances outside our control.
If you experience an issue with your delivery, please contact us and we will assist where possible.
Incorrect Address
Customers are responsible for ensuring that their delivery information is correct before completing checkout.
If an incorrect or incomplete address results in an unsuccessful delivery or the parcel being returned to us, additional shipping charges may apply to resend the order.
Uncollected Parcels
If a parcel is returned to us because it was not collected or delivery could not be completed, additional shipping charges may apply if the customer requests redelivery.
Contact Us
If you have any questions about your order or delivery, please contact our support team at support@lourdane.com.