Terms Of Service
OVERVIEW
This website is operated by Lourdane. Throughout the site, the terms “we”, “us” and “our” refer to Lourdane. Lourdane offers this website, including all information, tools and services available from this site, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Lourdane is a trading name of Distro Enterprise Ltd (Company No. 13401413)
By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.
If you do not agree to these Terms, you may not access the website or use our Services.
We reserve the right to update, modify or replace any part of these Terms at any time by posting updates to our website. Continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By using this website, you confirm that:
- You are at least the age of majority in your jurisdiction, or have parental consent to use this website.
- You will not use our products or Services for any unlawful or unauthorised purpose.
- You will not violate any applicable laws or regulations, including copyright laws.
You must not transmit viruses, malware or any destructive code through our website.
Any breach of these Terms may result in immediate termination of access to our Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service or website content without our written permission.
Credit card information is always encrypted during transfer over networks.
Headings used in these Terms are for convenience only and do not affect interpretation.
SECTION 3 - ACCURACY OF INFORMATION
We make reasonable efforts to ensure information on this website is accurate and up to date. However, we do not guarantee that all information, pricing, descriptions or content will always be complete, accurate or current.
We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice, including after an order has been submitted.
Any reliance on website information is at your own risk.
SECTION 4 - PRODUCTS & PRICING
All products are subject to availability.
We reserve the right to:
- Modify or discontinue products without notice
- Limit quantities sold
- Refuse orders at our discretion
- Change pricing at any time without notice
We make every effort to display product images and colours accurately. However, actual colours and finishes may vary depending on screen settings, lighting and manufacturing variations.
Certain products may only be available online.
SECTION 5 - ORDERS & BILLING
We reserve the right to refuse, limit or cancel any order, including orders that appear fraudulent, suspicious or placed by resellers or distributors.
You agree to provide current, complete and accurate billing, shipping and account information.
If we cancel or modify an order, we may attempt to notify you using the contact information provided at checkout.
SECTION 6 - SHIPPING & DELIVERY
Delivery times provided are estimates only and are not guaranteed.
Lourdane is not responsible for delays caused by:
- Courier services
- Customs processing
- Incorrect shipping information
- Events outside of our control
Risk of loss and title for products pass to you upon delivery.
Customers are responsible for ensuring shipping information is entered correctly at checkout.
SECTION 7 - RETURNS & REFUNDS
Returns and refunds are governed by our Refund Policy:
For hygiene reasons, earrings may not be eligible for return unless faulty.
Returned products must be unused and in original condition unless defective.
SECTION 8 - OPTIONAL TOOLS & THIRD-PARTY SERVICES
We may provide access to third-party tools or services that we do not control.
These services are provided “as is” and “as available” without warranties or endorsements of any kind.
We are not liable for any damages or losses relating to third-party websites, tools, products or services.
Use of third-party services is entirely at your own risk.
SECTION 9 - USER COMMENTS & SUBMISSIONS
If you send us comments, reviews, feedback, suggestions or other submissions, you agree that we may use, edit, publish or distribute them without restriction or compensation.
You agree not to submit content that:
- Violates any law or third-party rights
- Is abusive, defamatory, obscene or misleading
- Contains malware or harmful code
We reserve the right to remove content at our discretion.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy:
[INSERT PRIVACY POLICY LINK]
SECTION 11 - PROHIBITED USES
You may not use this website or its content:
- For unlawful purposes
- To infringe intellectual property rights
- To harass, abuse or discriminate against others
- To upload malicious code
- To collect personal information without consent
- To spam, phish, scrape or interfere with website security
We reserve the right to terminate access for prohibited use.
SECTION 12 - INTELLECTUAL PROPERTY
All website content, including logos, branding, images, graphics, text and product descriptions, is the property of Lourdane and may not be copied, reproduced or used without written permission.
SECTION 13 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
All products and Services are provided “as is” and “as available” without warranties of any kind, except where required by law.
We do not guarantee uninterrupted, secure or error-free use of our Services.
To the maximum extent permitted by law, Lourdane shall not be liable for any indirect, incidental, punitive or consequential damages arising from use of the website, products or Services.
Our total liability shall not exceed the amount paid for the purchased product.
Nothing in these Terms excludes liability where it would be unlawful to do so under UK law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless Lourdane and its affiliates, employees, contractors and service providers from any claims, damages, liabilities or expenses arising from your breach of these Terms or misuse of the website.
SECTION 15 - TERMINATION
These Terms remain effective unless terminated by either party.
We may suspend or terminate access to our Services immediately if we believe you have violated these Terms.
Any obligations or liabilities incurred prior to termination shall survive termination.
SECTION 16 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 17 - ENTIRE AGREEMENT
These Terms, together with any policies posted on this website, constitute the entire agreement between you and Lourdane regarding use of the website and Services.
SECTION 18 - GOVERNING LAW
These Terms and any separate agreements shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 19 - CHANGES TO TERMS
We reserve the right to update or replace these Terms at any time by posting changes to our website.
Your continued use of the website following any updates constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions regarding these Terms of Service should be sent to:
Lourdane
support@lourdane.com